Archive for the ‘Uncategorized’ Category

October 2010

VeraMax House has two trained clinical case managers who are eager to serve you. The case managers are available Monday, Tuesday, Wednesday and Friday, generally from 8:30am to 4pm.

Jennifer Maghsoudi, M.A. holds a Masters degree in Clinical Psychology from The Wright Institute and is completing a doctorate in Clinical Psychology. She is particularly interested in the opportunity VeraMax House (VMH) provides to work with women who are homeless or at-risk for homelessness in the San Francisco community. She believes that the sociocultural contexts of people’s lives are important and valuable to everyone. In building her experience through working as a counselor with women, families, children, and adolescents, she has found a distinct appreciation for the difficulties that at-risk, emotionally, and socioeconomically challenged people face and has made a commitment to serving them in her work as Clinical Case Manager.

Hailey Pobanz, MSW, holds a Masters degree in Social Work. As a Cal Berkeley graduate who previously interned at San Francisco General Hospital, she comes to VeraMax House full of energy with a passion to battle the many issues that face the homeless population. She has a specialization in aging and for five years, has been working with older adults. Hailey hopes to empower her clients through VMH to advocate for themselves and define their own quality of life.

Jennifer normally works on Mondays and Tuesdays from 8am to 4pm.
Hailey is in the office Wednesdays from 8:30-4:30 and Friday from 9-5.

From Jennifer’s Log:

Since beginning as a Clinical Case Manager at VeraMax House, I have been struck by the sheer strength, courage and wisdom of the clients I work with. These older women have the strength to experience the pressure of looking for housing in an economic climate which does not foster nearly enough empathy right now. After a full life of taking care of themselves and their families, these women have more than earned the right to have a secure place to call home. I have already learned a lot about life in my conversations with my clients. I look forward to continuing to support these wise and hardworking women to reach their goals of finding long-term housing, fulfilling work and ultimately enjoyable lives!
Jennifer Maghsoudi, M.A.

Update from Hailey:

As I find myself finishing my 4th week at VeraMax House, I find myself reflecting on two things:
1) where did the time go?! And 2) what have these first weeks taught me, and where do I go from here. Starting at VeraMax House was nothing like the first week on a new job that most people experience. After a day of being shown the ropes, it was up to me to take initiative and dive in.

The first thing I have learned (and will continuously be working on) is how to delegate time between clients and administrative work. We all want VeraMax House to be as organized as possible to best serve our clients, but with limited time and new clients daily one cannot step back from the direct practice to set up a system. Working together with the other Clinical Case Manager, we have started to discuss procedures and organizational methods. I have found that many clients have an easier time of meeting in the afternoon, so I try to delegate some morning time to office work and then change modes around lunch time to prepare for my clients. Luckily my clients are incredibly independent and take a lot of initiative. If it weren’t for their strengths, I think I would be having a much harder time balancing the many hats we wear at VeraMax House.


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A post from our founder and Board President, Mike Dulworth:

On April 19th, we held our first major fundraiser and raised over $25,000!  We had over 80 people participants at the event, which was held at the Jewish Community Center – SF.  We started off the evening with a wine and cheese reception featuring wines donated by Cuvaison, Blackstone and Robert Mondovi vineyards (thank you to them!).  The participants then heard Alicia No’oy and myself talk about the mission of VeraMax and how we’re delivering our services and making a difference in the lives of our clients.

The highlight of the evening was hearing from Marshall Goldsmith, the acclaimed business guru, executive coach and bestselling author.  Marshall talked about his new book, MOJO, and all of the participants seemed to get a lot out of and enjoy what he had to say.  Thank you, Marshall, for graciously offering to be our keynote at this event.

We finished off the night with more wine and cheese and much networking among the participants.  Thank you to all of our participants and donors for making the fundraiser a big success. We got a good head start on the funding  we will need to raise this year to make a difference in these women’s lives.

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It is a happy day at VeraMax. We were able to help another client of ours find housing!! Considering the immense amount of work we do to help our clients successfully find properties and navigate the application process, fighting through various road blocks along the way, we are always to thrilled and relieved when our clients are placed.

This woman, like many clients we have, had a home where she lived independently for many years in San Francisco. She was very concerned she would soon become homeless because she was at risk of eviction, through no fault of her own, and her social security income was far to low to find new housing. This is a common story for many of our clients and they come in feeling helpless, frustrated and saddened that they have to reach out for help.

Fortunately, she was accepted into the Mary Elizabeth Inn, which is a Single Room Occupancy Residence for women and a significant partner of VeraMax House. She will have her own room but will share a bathroom and kitchen. This is permanent housing, so she can stay there indefinitely or she can continue to work with us to eventually find an apartment through subsidized senior housing in the Bay Area.

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The rush has mellowed a bit and I have a stable and full caseload. Now with some time to take a short breath, I can focus my energies on helping my clients find stability in their lives. For some this means permanent housing, for others it means consistent weekly counseling.

Counseling can help clients in so many ways. Some use it to untangle the web of their lives to find out where, how and why they have been self-sabotaging their success or stability. Others dig into past personal relationships to understand and heal the pain of the past so that they may heal themselves, repair relationships, or begin to connect to others again.

Quite often, however, the two are married in that I meet the client for case management and within that session issues or emotions come up that need addressing. The fact that these can be addressed then and there in a therapeutic way is what sets us apart from many other agencies. We help our clients in a holistic way and are there with them for the long haul. We understand that the problems and challenges they face do not have easy answers and cannot be addressed appropriately with a quick fix or a band-aid approach. Our goal is to end the cycle of homelessness by striving for a true understanding of each individual and their lives so that we can help them rise above the daily survival to find peace, solace and sanctuary.

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Here is a blog post from Mike Dulworth, founder of VeraMax House and President of the Board:

Goldsmith BookThe VeraMax House for Older Homeless Women is holding its first major fundraiser on April 19th, 2010 with Dr. Marshall Goldsmith. Dr. Goldsmith is “One of the fifteen most influential business thinkers in the world” [London Times & Forbes] and the author of the bestselling book MOJO: How to Get It, How to Keep It, and How to Get It Back When You Lose It!

MOJO was rated as the #2 best seller on the USAToday – Money list and the #3 best seller on the Wall Street Journal – Business list.

Dr. Goldsmith’s interactive developmental seminar will be held from 5pm to 8pm at the Jewish Community Center – San Francisco. To donate and register for the event, go to www.regonline.com/veramax.

Hope to see you there!

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When asked about what services we provide our clients, my short answer is Case Management and Counseling. My slightly longer answer is Long-term Wrap-around Case Management and Mental Health Counseling. But these terms are professional jargon and the definition of them varies based on the agency and the population served. So I thought I would write a short note describing what I do in real terms.

The services I provide clients falls directly in line with the vision of VeraMax House. The goal being to provide the clients with what they need to find adequate, affordable housing and stay permanently, stably housed. How do you house the homeless? Good question. Part of what it takes is to get a true understanding of what has led that person to become homeless and what is keeping them there. That involves an extensive intake, rapport building and speaking with other providers at agencies they access or have accessed services at. Needless to say, it often takes a bit of time to formulate a true picture of what we’re dealing with.

Based on the assessment, the next step is to help them find, apply for, and get into housing that meets their needs and is safe, permanent and affordable. This is not an easy task to say the least and can be quite extensive and time consuming. Clients often need: advocacy, assistance with all the paperwork and collecting information and documentation, accompaniment to housing interviews, assistance in solving issues with credit history or past evictions, assistance with moving and move-in costs. In addition to all these barriers, they also face incredibly long waitlists, as I’ve mentioned in previous posts. Throughout this process, I also coordinate care with other service providers and help them find the resources they need to meet other basic needs.

The largest barriers they face are often mental illnesses or maladaptive behaviors that are either untreated or newly developed due to their age. These are often the main contributor to why they become and remain homeless. The mental health counseling component is vital to our ability to help these clients and runs around and through every interaction I have with them.

At VeraMax, these women find help with all of these aspects but most importantly, they come here so that they are not alone in facing these seemingly insurmountable challenges and they want to be seen and understood as a person by someone they can trust.

As challenging as my job is and as slow as the process can feel, it is rewarding to be able to simply connect with these women and hear everyday how grateful they are for that connection.

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In the past month and a half I have seen a huge upswing in the amount of women who are coming in to seek our services. I now have an overwhelming case load which I hope to keep stable for the moment. This is what is called a “good problem” I suppose. In order to provide the extensive long-term treatment and wrap-around services these women need, the Resource Specialist here in the Homeless Women’s Center, Natalia Azucar, will be taking on some of the case management work for these clients. We are so grateful for the partnership with the Mary Elizabeth Inn. It is not always the case that agencies are so willing to collaborate to meet the needs of the clients, unfortunately, and we are blessed with the opportunity to do that with MEI in so many ways. Because of this partnership, we are also able to offer our clients the services of the Homeless Women’s Center: access to computers and the internet, access to a phone, daily breakfasts, a weekly food pantry, and emergency hygiene kits.

The large upswing in clients has come to us for two reasons. One is the fantastic work that our Volunteer Outreach Coordinator has been doing by pasting the town with our flyers and handing out our info to agencies around the city. Half of my clients are self-referrals from the flyers. A good portion of my newest clients have come by way of referrals from case managers at agencies such as 30th Street Senior Center, Central City Older Adults and Arriba Juntos. A few have come from our outreach efforts at Project Homeless Connect where we now have our own table in the Senior Services section.

It feels great to finally be able to serve these women and are now doing everything we can to help them.

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